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TechnologyBBC · DezeenSep 24, 2026

Meta unveiled AI wearables and a 'human concierge' for its Muse agent, betting big on post-smartphone hardware

At its Connect 2026 conference, Meta unveiled a new lineup of AI hardware including a wearable gadget called Charm and a camera-free version of its smart glasses, designed to shed the 'pervert glasses' stigma that had dogged earlier camera-equipped models, alongside slimmer VR glasses. The launches came as Meta pushed further into personal AI agents with Muse, for which the company is reportedly testing a human-assisted 'concierge' feature — real people stepping in to help the AI handle requests it can't manage alone — even as Wall Street increasingly expects Muse to become a significant new revenue source for the company. Mark Zuckerberg framed the hardware push as a bet on AI moving off the phone and onto the body, pushing back against AI-doom narratives even as Muse's rollout stoked fresh anxiety over labor disruption from AI agents capable of managing tasks once done by human assistants. Zuckerberg was also reported to be among the tech leaders attending the Trump-Xi state dinner the same week.